Ticketing Australia Conference 2024

Tyrone has served as the Ticketing Manager for Tennis Australia since 2015, overseeing ticketing operations for the Australian Open and managing ticketing for the lead-up ATP and WTA tournaments across Australia during the Summer of Tennis. His experience includes navigating the COVID-impacted events during 2021 and 2022. 

With extensive background in ticketing industry, Tyrone has held roles across client management,  business development, event programming, sales and customer relations within Ticketek, Ticketmaster, and the Australian Turf Club. He has also worked closely with arenas, stadiums and theatre venues across Sydney, Melbourne, Brisbane and Perth. 

Steven has been with the Sydney Opera House since 2008 and leads a team of eighty ticketing professionals to oversee ticketing services across eight resident arts companies, numerous commercial and community hirers, a high volume guided tours business and extensive in-house programming across talks, contemporary music, screen, children and family and contemporary performance. With over 40 shows a week, the Opera House box office services local and out of town visitors. His role includes carriage of the Opera House’s Voice of Customer program which informs the business and drives customer led decision making. 

Prior to this, Steven spent 13 years Ticketek from 1995, initially in frontline and helpdesk roles. From there, he held an operations role for Ticketek at the Fox Studios precinct (now EQ) before moving into client liaison in event and account management positions. In 2005, Steven took up the position of Account Director – Concerts, Music & Lifestyle and then State Manager Ticketek NSW.   

Steven is passionate live events, client and customer service and the role the ticketing industry plays in connecting audiences with performances. 

Emma is a proud Autistic woman who works as a senior consultant, advocate and researcher with Aspect’s Autism Friendly team. As an Autistic advocate, Emma provides valued insight and input into a wide range of projects and is involved in all stages of development and delivery.   

Emma is also a founding member of the Aspect Think Tank, a remunerated group Autistic adults who provide advice for Aspect on day-to-day autism practice.  

Emma is a keen advocate for the rights and needs autistic people through sharing her lived experience and her expertise in providing support for children of all abilities.  

Emma holds a Bachelor of Early Childhood Education and Care. 

Samuel is a dedicated theatre professional with a 20-year background in both non-profit and commercial arts and theatre venues. He’s delighted to be speaking at Ticketing Australia for the first time! 

Prior to working as Marketing and Partnerships Manager at Secure My Booking, he was Head of Marketing and Communications for Mercury Theatre, a regional producing venue in his hometown of Colchester. Other roles have included Ticketing Operations Manager, Head of Audiences and Commercial and Sales Manager at venues around the UK. Same also installed and ran the box office for Monopoly Lifesized, a immersive board game experience, when it first opened in London.   

In 2021, Samuel was nominated for the International Ticketing Association award for Young Ticketing Professional of the Year. Sadly he’s now too old to be nominated for this again!  

Ticketing isn’t Samuel’s only career, he worked as a dancer and singer for Carnival Cruise Lines (and also was Wardrobe Master for several contracts!) for several years and enjoyed a life at sea before returning to venue life.  

In his spare time he also runs an LGBTQ+ inclusive rugby team, Colchester Kings RFC competing across the UK and in tournaments across the world. Bingham Cup Brisbane 2026 here we come! 

Lizzie is the co-founder of TicketHive, a dynamic consultancy helping the entertainment industry navigate the art and science of ticketing and sales. 

With over 15 years of experience in producing, venue operations and ticketing management, she has overseen a diverse portfolio of events spanning Australia, London, Singapore, Hong Kong, New Zealand, and South Africa. From heritage venues to circus tents, grand classical ballets to rock shows, and everything in between, Lizzie is recognised for being driven and hard-working, with a passion for people, results, ticketing and the entertainment industry. 

Currently serving as the Director of APAC Business Development at Moment Factory’s Singapore office, Jérôme de Baecque drives commercial development, partnerships, and network expansion. Formerly the company’s ambassador in Southeast Asia and ANZ, he has enriched his team with his experience in managing international offices and his knowledge of APAC markets. 

With 25 years of experience in managing businesses in the digital, advertising, media, entertainment, and communication sectors, Jérôme, originally from Paris, successfully led three local enterprises. Passionate about transmedia storytelling and firm in his belief that creativity arises from human interactions, he ensures the best user experience across all platforms and prioritizes human relationships, fostering mutual trust with clients. 

Since joining Moment Factory in 2019, he has made significant contributions to flagship projects such as Light Cycles, Mirror Mirror, Resonate, Changi T2, and Augmented Games, along with hundreds of presentations and events that have bolstered the company’s presence across Asia. 

Matilda has been a theatre fan for as long as she can remember and since leaving university has pursued an active career in the arts. Since joining the Theatre Royal Sydney team in 2021, Matilda has worked her way up from Box Office Assistant to Ticketing Manager. Helping audience members have the best possible time at the theatre, and making sure they come back, is something she is truly passionate about.  When not at work, Matilda can be found flexing her creative muscles with her local community theatre organisation, cooking up a storm, or hunting for the best new spot in town for a sunset cocktail.  

Brooke’s 20+ year career in the arts began in Brisbane, where she honed her front of house skills at La Boite and QUT Gardens Theatre while earning a BA in Theatre Studies. After moving to the UK, Brooke led operations for a theatre in education company and then spent many years in ticketing and CRM management at ATG’s Richmond Theatre and at the National Theatre. Her work in the last decade has focused on bridging the gap between people and technology. She now leads on community engagement and creating impactful events that connect Spektrix users, partners and team members, enhancing audience engagement and driving revenue growth. She’s passionate about building strong relationships and delivering measurable results.

With a career spanning more than 20 years, Roxanne Hopkins has led marketing strategy and teams at some of Queensland’s most recognised visitor experiences including Dreamworld, Whitewater World and South Bank as well as Brisbane Marketing (now Brisbane Economic Development Agency). Roxanne is currently Executive Director of Marketing and Ticketing at the Queensland Performing Arts Centre (QPAC), leading a period of technological innovation in ticketing, measurable business growth, and a focus on audience-led marketing and communications strategy. 
 
Roxanne is passionate about developing innovative and effective marketing strategies driven by insightful interpretation of consumer-led research. Combining this with a pragmatic, real-world problem-solving style and extensive experience managing stakeholders, Roxanne is a respected business leader with a proven reputation for delivery. 

David has an extensive background in executive management positions in live entertainment, arts, hospitality, tourism, media and sports spanning in excess of thirty years. In 2007 David established Krug Consulting, providing services including strategy, business development, client and relationship management, negotiation and business intelligence to many diverse clients.   

David holds several Directorships in both a professional and volunteer capacity and has worked extensively in the live entertainment, arts, sports & ticketing community. This includes working and collaborating with a multiplicity of venues, sporting administrators, arts companies, arts centres, ticketing agencies, ticketing software vendors, media outlets, government instrumentalities, promoters, producers, resellers, and arts marketing companies.  

Undeniably, David’s proudest achievements (with more than a little assistance from his wife) are his not so little “Mini-Me’s”, Toby and Ruby. 

For Karen, tourism is more than just a career—it’s a passion. With over 9 years of experience in various roles, including her time at Booking.com, she is a dedicated advocate for the industry, serving on the committee for Youth Tourism NSW. 

Since joining Headout mid-2023, Karen is thrilled to transition from hotels to experiences, leveraging her expertise in e-commerce and distribution. She covers NSW, ACT, QLD, NT, and WA, focusing on empowering local and global tour operators, venues, and producers to thrive with Headout.
Originally from New Zealand, Karen now calls Sydney home. She’s excited to speak for the first time at Ticketing Australia. When she’s not traveling the world—most recently to South Korea—she enjoys staying active with her local run club 

Jessica is the Director of Ticket Operations for the Atlanta Braves and Truist Park. This is her thirteenth season in professional baseball and her ninth with the Atlanta Braves. She previously spent time with the Houston Astros, AAA Gwinnett Braves and SMG – Pittsburgh at the then CONSOL Energy Center (now PPG Paints Arena). In addition to baseball, Jessica oversees all non-baseball ticketed events at Truist Park. She is currently serving on the INTIX Board of Directors, has served on the board for the Georgia Professional Ticketing Association (GaPTA), is a member of the Atlanta Braves DE&I Committee and Women in Baseball Leadership Team, and was part of Leadership Cobb’s class of 2023. Jessica was born and raised in Atlanta and graduated from the University of South Carolina with a B.S. in Sport and Entertainment Management. 

Greg Loewen is the CEO of Digonex – the leading provider of customized and automated dynamic pricing solutions in the live entertainment and attractions/tour operator industries.  Greg has served as CEO since 2014 during which time Digonex has grown rapidly in the United States and internationally on the strength of its leading-edge pricing solutions, a culture of strong client service and an ever-growing network of partnerships with ticketing providers. 

Outside of work, Greg is actively involved in the arts community in his current hometown of Indianapolis, serving as the Board Chair of the Indianapolis Symphony. 

Prior to leading Digonex, Greg served in a variety of leadership roles in the media industry with Emmis (Digonex’s parent company) and Torstar Corporation in Toronto, Canada.  Greg began his career in the strategy consulting industry with Monitor Company (now Monitor Deloitte).  He holds an MBA from Harvard Business School and a Bachelor of Commerce from Queen’s University in Kingston, Canada. 

Jason Mastrine is a strategic and visionary business leader with a long track record in the North American entertainment ticketing industry. An intuitive translator of ideas, an active listener, and an engaging communicator, Jason has a unique perspective on how integrated tech solutions can improve fan experiences and engagement while optimizing revenue and internal operations. He is currently part of the senior leadership team at UK-based Protect Group leading their global ticketing strategy, and lives in Denver, Colorado with his three teens and dog Winny.   

With over 25 years of entrepreneurial experience, co-founding Eventfinda almost 20 years ago, James has dedicated much of his career to revolutionising the event and ticketing industry and fostering business networks across the Asia Pacific region.

Over more than a decade as CEO of Eventfinda, serving as its CTO for the first seven years, James spearheaded the development of its world-class integrated event marketing, syndication, and ticketing platform. Under his leadership, Eventfinda has become New Zealand’s leading source for event information, boasting partnerships with major media outlets and expanding our presence globally.

His journey in entrepreneurship began with the founding of Entertainz in 1997, one of New Zealand’s pioneering web-hosting firms. Through hands-on experience, James honed skills in operations, sales, and customer service, eventually overseeing the successful acquisition of the company by Dante Group. James also began Nerds Inc. in 2005, a web development firm catering to prominent clients such as Lion Nathan and Warner Bros.

Over the years, James played pivotal roles in various organisations, including serving as President of the New Zealand chapter of the Entrepreneurs’ Organization (EO), where he led a community of business owners towards mutual growth and success. His involvement in governance roles within EO and the Young Manager Advisory Board reflects his commitment to fostering leadership and development opportunities.

Amy Miliauskas is an M365 Global Black Belt at Microsoft, focusing on large-scale commercial clients throughout Australia and New Zealand. She specializes in Copilot for M365 and its capabilities to support the modern workplace. With her comprehensive knowledge of the tools and intricacies involved in Change management, Amy provides valuable insights for customers starting the Generative AI journey or looking to expand their investment. Her extensive background of over two decades in project and change management, as well as implementation projects as a Microsoft Customer, endows her with a thorough understanding of how consolidated platforms can bring about efficiency and cost savings. Amy is passionate about guiding customers toward digital and AI transformation enabling them for success long into the future. 

Sean is a recent addition to the Fever family, having joined at the end of 2022 as part of Fever’s exciting focus on growth in the APAC region.  

Sean’s role covers Australia and New Zealand and is focused on supporting local producers, IP owners and venues to leverage Fever’s tech and data capabilities to support their growth, and also bring the best of our partners overseas to these shores.  

Arriving in Australia in 2017, Sean joined McKinsey & Company and enjoyed over 5 years in strategy consulting, before the exciting prospect of joining Fever came his way. Prior to McKinsey, Sean played both codes of rugby back in his native England before injury forced him to hang up his boots, and seek a new chapter down under.  

Tom Nolan is Head of Global Ecosystem at Spektrix, overseeing the development of technical partner solutions and relationships with industry experts to enable the Spektrix community to achieve even more, and to maximize innovation using Spektrix tools. Before joining Spektrix, Tom worked in ticketing and operations roles at arts and cultural organisations across the UK. Working at Spektrix gives him the opportunity to combine these two passions – technology and the arts.

As the General Manager of specialist ticketing consultancy Antix Management, Laura brings more than 16 years of expertise in the ticketing and events sector. 

Prior to joining Antix Management Laura held positions with major Australian concert promoter Chugg Entertainment, Australia’s largest ticketing company Ticketek Pty Ltd, MTV Networks and M Agency.  

Laura has broad experience managing ticketing strategies for concert tours, musicals, festivals and venues, having worked on the Australian tours of artists such as Radiohead, Coldplay, Prince and Elton John.  

Since joining Antix Management, Laura has overseen strategy for a range of first-class musicals including Les Misérables, Disney’s Aladdin the Musical, and TINA – The Tina Turner Musical.  

Laura is committed to driving innovation and change while helping her team to achieve success on behalf of Antix Management’s broad stable of clients. 

A self-confessed musical theatre junkie who finds immense joy in the magic of live theatre, Tina is a dedicated professional with over 45 years of experience in box office and ticketing operations.

Tina was a founding committee member for the Australian Ticketing Professionals Conference working alongside such greats as Tim Roberts, Nic Clark and Vicki Allpress Hill.  She also held the position of Chair of VAPAC’s Box Office Managers Network for 3 terms and has spent the best part of the last 15 years on their committee.

She is passionate about accounting, problem solving, people management and customer service and loves ticketing because it is the best of all these worlds. With her passion for ticketing and a grassroots view of needs from a venue perspective, she is thrilled to be part of the panel to talk about procuring a new ticketing system.

Jamie has worked in the theatre industry, specifically ticketing and audience and business development, for many years. Having started in the box office and worked his way up through Head of Ticketing to Business Development, he has experience at all levels of the industry. He has worked for festivals, ticket agents, theatres (including London’s West End), gift card schemes, as well as ticketing and CRM software suppliers and in marketing, giving him a breadth of knowledge and a wealth of experience. 

He is currently Head of Business Development at Society of London Theatre & UK Theatre, helping theatres across the UK develop new audiences and sell as many tickets as they can! 

Kim Tran is the Director, Policy & Governance at Live Performance Australia (LPA). LPA is the peak body for Australia’s live arts and entertainment industry, representing the interests of its 400+ members, including performing arts companies, promoters, producers, festivals, venues and ticketing companies. In her role, Kim is an industry advocate for public policy that support the sustainability of the live arts and entertainment industry. She also oversees the Ticketing Code of Practice, which sets out best practice industry-wide standards on ticketing-related matters, and is an industry advisor on regulatory changes that affect industry and ticketing practices.  

Dr Tom Tutton is Executive Manager, Autism Spectrum Australia (Aspect) supporting Aspect’s Autism Friendly work.  Tom trained as a Clinical Psychologist in the UK and has worked for Aspect for 18 years supporting Autistic people in challenging situations in schools, family homes and communities through direct service, training, writing and research. Tom is passionate about working in partnership with Autistic people to deliver evidence-based supports that develop inclusive environments and communities that work for everyone.