Ticketing Australia Conference 2024

WED 13TH – THU 14TH NOV 2024.

PARKROYAL Parramatta - 30 Phillip Street, Parramatta

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Conferences › Ticketing Australia Conference 2024

The 4th Ticketing Australia Conference was held at the PARKROYAL Parramatta on November 13th & 14th 2024.

Thank you to the Speakers, sponsors, exhibitors and delegates that joined us to make 2024 our biggest conference yet.

 

 

 

2024 Conference Schedule

Day 1

Tue 12th November – Ticketing Australia Welcome Drinks

Sponsored by Riverside Theatre
6:00pm-7:30pm

Conference Welcome

Jo & Angela
09:45-10:00 - Governors Ballroom

Opening Keynote - sponsored by Vivaticket

Gus Balbontin
10:00-11:00 - Governors Ballroom

Morning Tea - Sponsored by Vivaticket

11:00-11:30 - Gidley King Room

Are ticket prices too high?

Jamie Snelgrove
11.30 - 11.55 - Governors Ballroom

State of the industry: what's happening and what will the future bring?

Kim Tran
11.30-11.55 - Chapman Room

Are You A Bot? The Chat Revolution

Samuel Biscoe
11.30-11.55 - Marsden Room

Ask The Experts | Inventory Management Strategy

Reez Saidin, Tyrone Andres-Parker & Dylan Stewart | Hosted by Lyndell Pond
12:00 - 12:55 - Governors Ballroom

"Autism Friendly Performances"

Dr Tom Tutton & Emma Beardsley
12.00-12.55 - Chapman Room

Mental Health Workshop #1 | Self Care Strategies to Switch off!

Julia Edwards
12.00-12.55 - Marsden Room

Lunch - sponsored by Anthem

13.00 - 13.55 - Gidley King Room

Scoring Goals: How Ticketmaster and VenuesLive used innovative ticketing strategies to deliver an Australian-first Italian football classic

Jack Iacono & Jordan Kerry
14:00 - 14:55 - Governors Ballroom

Global Trends and Innovation in Incidental Revenue Streams

Louis Rogers & Craig Thurmer | Hosted by Jason Mastrine
14.00-14.55 - Chapman Room

Dynamic Pricing or: How I Learned to Stop Worrying and Take the Plunge

Roxanne Hopkins & Kelly Degenhart
14.00-14.55 - Marsden Room

Creative Cons: The Art of Ticket Scams

Steven Baillie, Matilda Dwyer & Leah Hutchison | Hosted by Jamie Snelgrove
15.00-15.30 - Governors Ballroom

How to keep audiences and fans engaged when you're not winning?

Jessica Lee | Hosted by Jo Michel
15.00-15.30 - Chapman Room

Unlocking Event-Led Tourism: Connecting with Today’s Travelers

Karen Larsen
15.00-15.30 - Marsden Room

Afternoon Tea

15.30-16.00 - Gidley King Room

What is Generative AI and the changing workday?

Amy Miliauskas
16.00-17.00 - Governors Ballroom

Wrap Day 1

Jo & Angela
17.00-17.15

Social Drinks - Sponsored by TodayTix

17.15-19.00 - BAR30 & Bistro Parramatta

Day 2

Breakfast

8:30 9:15 - Gidley King Room

Welcome Day 2

Jo & Angela
9:15-9:30 - Governors Ballroom

Ticketing, Marketing, Publicity: A Modern Love Triangle

Laura Prunty, Kate Macdonald & Vicky Iliopoulos | Hosted by Lizzie Coles
9.30-10.25 - Governors Ballroom

Beyond the Noise - Three Pillars that Drive Organisational Success

Tom Nolan & Brooke Gallagher
9:30-10:25 - Chapman Room

Cricket Australia - session cancelled

9:30 - 10:25 - Marsden Room

Ticketing World Tour : Challenges and Opportunities Across the Globe

Jamie Snelgrove, Jason Mastrine, Maria O'Connor & Hrefna Sif Jónsdóttir
10.30-11.00 - Governors Ballroom

Ticketing Trends for 2025 & Beyond

James McGlinn
10.30-11.00 - Chapman Room

Morning Tea - sponsored by Ticketmaster

11.00-11.30 - Gidley King Room

Sports Panel

Jessica Lee & Larissa Mouttou | Hosted by Carolyn Swindell
11:30 - 12:25 - Governors Ballroom

Charting the next course: harnessing benchmarking research for audience insight

Amalia Hordern
11.30-12.25 - Chapman Room

Mental Health Workshop #2 - Self Care Strategies to Switch off!

Julia Edwards
11.30-12.25 - Marsden Room

Fail Fair

| Hosted by Craig Thurmer
12.30-12.55 - Governors Ballroom

When Creativity Meets Data: A Winning Strategy:

Sean Morris & Jérôme De Baecque
12.30-12.55 - Chapman Room

The challenges of a regional venue

| Hosted by Jo Michel
12.30-12.55 - Marsden Room

Lunch - sponsored by TixTrack

13.00-13.55 - Gidley King Room

System Procurement - A Guide

Jeremy Dixon, Tina Rettke, Angus Macdonald & Glenn McGuiness | Hosted by David Krug
14.00-14.55 - Governors Ballroom

What is Dynamic Pricing, Actually? A Guide

John Ngonzo
14.00-14.55 - Chapman Room

Closing Keynote: Spending Shifts: Understanding Audiences in a Cost-Conscious Era

Lyndell Pond, Sam Strong, Phil Day & Jonny Hanratty | Hosted by Amy Maiden
15:00-16:00 - Governors Ballroom

Farewell 2024 Conference and Thank You

Jo & Angela
16:00-16:15 - Governors Ballroom

Thank you to our 2024 Sponsors

Gold Sponsors

Silver Sponsors

Thank you to our 2024 Partners

Thank you to our 2024 Exhibitors

DIGONEX | LEAP EVENT TECHNOLOGY | PROTECT GROUP | SECURE MY BOOKING | SPEKTRIX | TESSITURA |

TICKETSEARCH | TIXTRACK | VATIC | VIVATICKET

Thank you to our 2024 Speakers

Tyrone Andres-Parker

Tyrone Andres-Parker

Ticketing Manager | Tennis Australia

Steven Baillie

Steven Baillie

General Manager, Ticketing & Customer Satisfaction | Sydney Opera House

Gus Balbontin

Gus Balbontin

Opening Keynote Speaker

Emma Beardsley

Emma Beardsley

Senior Autistic Consultant | Aspect (Autism Spectrum Australia)

Samuel Biscoe

Samuel Biscoe

Marketing and Partnerships Manager | Secure My Booking

Lizzie Coles

Lizzie Coles

Managing Director | TicketHive

Phil Day

Phil Day

Marketing Specialist

Jérôme De Baecque

Jérôme De Baecque

Director for APAC | Moment Factory

Kelly Degenhart

Kelly Degenhart

Director of Marketing | Digonex

Jeremy Dixon

Jeremy Dixon

Managing Director Asia Pacific | Tessitura

Matilda Dwyer

Matilda Dwyer

Ticketing Manager | Theatre Royal Sydney

Julia Edwards

Julia Edwards

Chief Executive | Entertainment Assist

Brooke Gallagher

Brooke Gallagher

Head of Community and Events | Spektrix

Cayla George

Cayla George

Opal and Sydney Flames Basketball Player

Jonny Hanratty

Jonny Hanratty

Group Strategy Director, Behavioural Science | The Lab Insight & Strategy

Roxanne Hopkins

Roxanne Hopkins

Executive Director – Marketing and Ticketing | Queensland Performing Arts Centre (QPAC)

Amalia Hordern

Amalia Hordern

Senior Director in Asia Pacific | Tessitura

Jack Iacono

Jack Iacono

Client Development Manager - Sport and Stadia | Ticketmaster Australia

Vicky Iliopoulos

Vicky Iliopoulos

Director | Lucky Star Media

Jacoba Kelly

Jacoba Kelly

Coordinator Audience and Engagement | Bendigo Venues and Events

Jordan Kerry

Jordan Kerry

Head of Business Development & Partnerships, VenuesLive

David Krug

David Krug

Director | Krug Consulting

Karen Larsen

Karen Larsen

Business Development Manager - Australia | Headout

Jessica Lee

Jessica Lee

Director, Ticket Operations – Atlanta Braves & Truist Park | Atlanta Braves

Angus Macdonald

Angus Macdonald

Consumer Business Lead | Stadiums Queensland

Kate Macdonald

Kate Macdonald

Partner, Marketing & Operations | Anthem

Amy Maiden

Amy Maiden

Chief Executive | Anthem

Jason Mastrine

Jason Mastrine

Global Head of Ticketing Strategy - Events & Sports | Protect Group

James McGlinn

James McGlinn

Co-founder and CEO | Eventfinda

Glenn McGuiness

Glenn McGuiness

Head of Business Affairs | Michael Cassel Group

Amy Miliauskas

Amy Miliauskas

M365 Global Black Belt | Microsoft

Sean Morris

Sean Morris

General Manager Australia & New Zealand | Fever

Larissa Mouttou

Larissa Mouttou

Senior Manager, Consumer Growth | Cricket Australia

Tom Nolan

Tom Nolan

Head of Global Ecosystem | Spektrix

Maria O’Connor

Maria O’Connor

Chairman, Australia & New Zealand | Ticketmaster

Lyndell Pond

Lyndell Pond

Marketing and Major Event Specialist | Pond Consulting

Laura Prunty

Laura Prunty

General Manager | Antix Management

Tina Rettke

Tina Rettke

Manager Audience Insights and Ticketing | Geelong Arts Centre

Reez Saidin

Reez Saidin

Managing Director | ReGroup

Louis Rogers

Louis Rogers

Senior Director of Partnerships & Sales, APAC - Leap Event Technology

Hrefna Sif Jónsdóttir

Hrefna Sif Jónsdóttir

General Manager | Tixly

Jamie Snelgrove

Jamie Snelgrove

Head of Business Development | Society of London Theatre & UK Theatre

Dylan Stewart

Dylan Stewart

Director of Marketing and Sales | Melbourne Symphony Orchestra

Kim Tran

Kim Tran

Director, Policy & Governance | Live Performance Australia

Sam Strong

Sam Strong

Theatre Director and Artistic Director

Carolyn Swindell

Carolyn Swindell

Comedian, Writer and Actor

Craig Thurmer

Craig Thurmer

Client Services Manager | Vivaticket

Dr Tom Tutton

Dr Tom Tutton

Executive Manager | Autism Spectrum Australia (Aspect)

Louise Withers

Louise Withers

Producer | LWAA

ORGANISATIONS WHO ATTENDED IN 2024

ACMN  |  Adelaide Festival Centre  |  Anthem  |  Antix Management  |  ArtsPay  |  Aspect (Autism Spectrum Australia)  |  Atlanta Braves  |  Auckland Live
Australian Grand Prix Corporation  |  Australian Museum  |  Australian National Maritime Museum  |  AXS  |  Bangarra Dance Theatre  |  Belvoir St Thetare  |  Cairns Regional Council Ticketlink  | Canberra Theatre Centre
CHTE  |  City of Greater Bendigo  |  City of Newcastle (Civic Theatre)  |  City Recital Hall  |  Cricket Australia  |  Crown Perth  |  Darebin Arts – Darebin City Council
Destination NSW   |  Digonex  |  Dolphins NRL  |  Ensemble Theatre  |  Entertainment Assist  |  Eventfinda  |  Fever |  Football Australia  |  Foundation Theatres
Frankston Arts Centre  |  Geelong Arts Centre  |  Get Smart Consultancy Pty Ltd  |  Glasshouse Port Macquarie  |  Glen Street Theatre  |  Headout  |  Humanitix  |  ICC Sydney
ICMI Speakers & Entertainers  |  Ingresso Group Limited  |  Krug Consulting  |  Leap Event Technology/Ticketbooth  |  Live Nation Australiasia
Live Performance Australia  |  Logan City Council  |  Lucky Star Media  |  LWAA  |  Marriner Group  |  Melbourne & Olympic Parks  |  Melbourne International Comedy Festival
Melbourne Symphony Orchestra  |  Merrigong Theatre Company  |  Michael Cassel Group  |  Microsoft  |  Mildura Arts Centre  |  Moment Factory
Moonee Valley City Council  |  Moshtix  |  National Theatre Australia  |  Oztix & Localtix  |  Parramatta Eels  |  Pond Consulting  |  PromoTix  |  Protect Group
Queensland Performing ArtsCentre  |  Queue-it  |  RAC ARENA  |  Red Sixty One Pty Ltd  |  ReGroup  |  Riverside Theatres  |  Secure My Booking  |  SPARKPOP  | Seymour Centre  |  Society of London Theatre & UK Theatre
South Australian Tourism Commission (SATC)  |  Spektrix  |  Stadiums Queensland  |  State Theatre  |  Sydney Coliseum Theatre
Sydney Opera House  |  Sydney Theatre Company  |  Tataki Auckland Unlimited  |  Ten Days on the Island   |  Tennis Australia  |  Tessitura Network  |  The Australian Ballet
The Cube Wodonga   |  The Events Centre, Caloundra  |  The Lab Insight & Strategy   |  The Pavilion Performing Arts Centre
The Walt Disney Company  |  Theatre Royal Sydney  |  Ticketmaster  |  Ticketek  |  TicketHive  | TicketSearch | Ticketing Australia  |  TIX  |  Tixly
TixTrack Australasia  |  TodayTix | Townsville City Council  |  Vatic  |  VenuesLive | Venues Wellington  |  Vivaticket  |  Wyndham City Council  |  Zoos Victoria