Linda Forlini

With over 37 years of experience in ticketing and customer service leadership, I am a retired performing arts professional who has had the privilege of working with two of the top five orchestras in the U.S.—the New York Philharmonic and The Philadelphia Orchestra.

As Vice President of Ticket Philadelphia, I managed a multi-million dollar operation supporting over $30M in revenue and overseeing teams of 30 to 70 staff across various customer touch points. My leadership extended beyond operations to strategic initiatives, including spearheading service culture transformation projects.

At the Kimmel Center for the Performing Arts, I was a core member of the five-person team behind GRACE (Guest Relations and Customer Experience), a campus-wide customer service initiative. We designed and delivered comprehensive training across all departments and organizations performing at the Center, embedding a consistent, high-level service culture across nine primary and resident companies.