Michelle Pascoe

Michelle’s journey from the humble beginnings on a turkey farm in rural Australia to becoming one of the select few international Certified Speaking Professionals (CSP), Accredited Trainer, author, and podcast host is a testament to her resilience, adaptability, and dedication to fostering inclusivity and diversity in the workplace. Her rich tapestry of experiences, gained from a life that bridges traditional rural values with cutting-edge professional expertise, underpins her deep understanding of the subtleties of succeeding in today’s multigenerational workplace.

In 1994 she founded one of Australia’s most respected training companies, Optimum Operating Procedures and Services Pty Ltd (OOPS). Now a thriving provider of mystery shopping, service benchmarking, surveys and focus groups, competitor audits and team training and leadership development, Michelle has applied the very tips and techniques that she presents on in achieving her own business success.

She is an experienced businesswoman and specialist in every aspect of service operations and processes, and their impact on the customer experience.