Pauline Bagnall

With over 25 years’ experience in the arts and ticketing industry, Pauline Bagnall is a highly experienced ticketing and customer relationship management professional at the Frankston Arts Centre.

Beginning her career in 2001 as a part-time ticketing officer, Pauline has progressed through the organisation to become Ticketing & CRM Lead, combining extensive operational knowledge with strong leadership, customer service and team management skills.

Pauline has played a key role in the successful implementation of major ticketing systems, supporting staff through change and ensuring a seamless experience for patrons. She leads a team of 10 and is passionate about developing her team, improving customer experiences and delivering efficient, high-quality ticketing services.

An active member of the arts and ticketing industry, Pauline has participated in VAPAC’s Marketing and Ticketing Network and has attended industry conferences, keeping up to date with emerging trends, technology and best practices.

With her wealth of experience, industry knowledge and commitment to the arts, Pauline continues to make a valued contribution to the Frankston Arts Centre and its patrons.