Steven Baillie

Steven has been with the Sydney Opera House since 2008 and leads a team of eighty ticketing professionals to oversee ticketing services across eight resident arts companies, numerous commercial and community hirers, a high volume guided tours business and extensive in-house programming across talks, contemporary music, screen, children and family and contemporary performance. With over 40 shows a week, the Opera House box office services local and out of town visitors. His role includes carriage of the Opera House’s Voice of Customer program which informs the business and drives customer led decision making. 

Prior to this, Steven spent 13 years Ticketek from 1995, initially in frontline and helpdesk roles. From there, he held an operations role for Ticketek at the Fox Studios precinct (now EQ) before moving into client liaison in event and account management positions. In 2005, Steven took up the position of Account Director – Concerts, Music & Lifestyle and then State Manager Ticketek NSW.   

Steven is passionate live events, client and customer service and the role the ticketing industry plays in connecting audiences with performances.